City Furniture
Creating a mobile employee workflow tracking application & point-of-Sale system.
Details:
Category:Mobile Web Application
Client:City Furniture
City Furniture is a large home furnishing company in South Florida. In this role, my design team and I were tasked with creating a complex tablet app. This app would allow employees on the sales floor to keep track of their sales leads, access inventory, and act as a POS for in-store purchases.
My responsibility in this project was to work with the client executive team and document accurate functionality requirements. I then had to ensure features were documented accurately for UX Tickets so my team and I could build the functional prototype. Through requirements gathering and design process, I ensured the client’s vision & human-centered design practices were in place.
Challenged to Enhance our Team Skills
This project began when we were transitioning to Figma as our main design and prototyping application. When my team was asked to transition there was some apprehension. It was a challenge to those who were so familiar with their existing design software.
I worked hands-on with my team in collaborative learning sessions, one-on-one mentoring, and my own training along on the way. Soon after, my team and I were excited at all the possibilities that were now available. We were able to raise our skill sets as designers together and create more than “Boss and employee” relationship. We overcame the apprehension of learning a new application and produced an excellent product.
Adapting & Overcoming
During the early phase of the project, we worked directly with the top executive groups and management teams at City Furniture. Because of the point of contact, we received no formal specifications or structure for the application. Understandably, this came as a significant challenge. We needed help garnering information to work from and creating outputs to present.
I stepped into that missing role during those first weeks. I worked with the executive team to listen to their ideas. I created actionable tasks for my design staff and myself from those meetings. I pride myself on collaboration, and this was a case where it was tested. Over time, my designers drastically improved their communication and confidence by utilizing the techniques I had learned and displayed to them over the years. Eventually, they found their voice and dealt directly with the executives for the remainder of the project.
